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Customer Support Specialist (w/m/d) | 38.5 hours/week | Vienna in der Schweiz

Beschreibung

JoinVision.com sucht Customer Support Specialist (w/m/d) | 38.5 hours/week | Vienna für die Schweiz

Customer Support Specialist (w/m/d) | Vienna

38.5 hours/week

As a Customer Support Specialist you will help answer customer questions and provide assistance at all stages of the customer experience. We in our small sized service team want to continuously deliver a first-class service to small sized Swiss customers and keep a high customer satisfaction rate. Be the Swiss Army Knife of customer support. Whether they need a helping hand or a friendly chat, you’ve got their back, inside and out. You will play a key role in building strong relationships with our customers and ensuring that they use our products and services successfully.

Your tasks:

Creating and publishing job advertisements based on customer orders
Creating company profiles in our system
Adding entries and orders in the CRM systems of Sales Force
Administrative, organisational and technical support for customer advisors
1st level support for internal and external customers via ticketing system & chat
Close cooperation with all sales-related departments

Your skills:

Completed vocational training (commercial) – graduates welcome!
First experience and ability to enjoy dealing with modern digital media
Strong technical understanding and affinity on how to work with tools like AI, to provide more comprehensive support, Ticketing Systems (Zendesk), CRM Systems (Salesforce), Excel, Word
Ability to provide clear support to customers
Demonstrating a client focused behaviour to offer the best customer experience possible
Being team oriented, reliable towards clients and colleagues
Having a solution-oriented mindset
Fluency in German and English. Knowledge of French is a huge benefit

 Vienna

 Sales

 Professionals

Office & Remote

 38.5 hrs/week

 min. 2,274€

THIS IS US

You’ve surely heard of jobs.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!

YOUR NEW WORKPLACE

Our offer:

International, dynamic and open-minded team
New, modern office, very good accessibility by public transport
Flexitime and home office as an option and in agreement
Regular team activities, whether excursions or joint meals internally & externally
Our employees receive a travel allowance and meal vouchers